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The Commercial Transformation Office

The Strategy of a Big 4 Partner. The Depth of a Master Architect. The Rigor of a PMO.

Your ServiceNow implementation doesn't need more "staff." It needs Cohesion.

For Technology Providers, Utility and Telco companies in EMEA we provide the Commercial Transformation Office (C-TO) to ensure your Commercial Operations vision actually becomes reality.

the commercial transformation office illustration

THE PROBLEM

The "Silo" Effect

SalesValue, the ServiceNow CRM experts. Meeting presentation

Why ServiceNow Projects Fail at the "Seams"

You have smart people. You have a big budget. So why is the project stalling?

Because your expertise is disconnected:

  • The "Strategy" Gap: Management Consultants design processes on PowerPoint that are technically impossible to build in ServiceNow without massive customization.
  • The "Translation" Gap: Your System Integrator (SI) says "Yes" to every request to bill more hours, creating a spaghetti-code mess that breaks in 6 months.
  • The "Reality" Gap: Project Managers track dates, but they can't judge the quality of the work being delivered.

You need a layer that speaks all three languages.

You need a team that connects your business needs with the solution being implemented.

Empowering EMEA businesses

THE SOLUTION: The Triad Model.

Drive your project for higher value creation

Lead to Cash Strategy and Roadmap

Do you want to increase sales and reduce operational costs with +25%? 

We help you optimize your Lead to Cash processes that increases your sales and reduces your operational costs, which significantly increase your profit. 

The services include: 

  • Analyse bottlenecks in your lead to cash processes
  • Review current system landscape
  • Align with business strategy and goals
  • Proposal for system optimizations and implementations
  • Business case for optimizations
  • Roadmap for Lead to Cash optimization

ServiceNow Project Governance

Do you want to save +25% cost while increasing value from your ServiceNow CRM or TPSM project? 

Our experts manage your ServiceNow project using our large repository of best practice templates and fast-track project plans.

 The services include: 

  • Align business goals
  • Business case baseline and tracking
  • Guide on how to improve speed and outcome
  • Steering group setup for success
  • Steering group participation
  • Fast-track implementation project plan
  • Decommission plan
  • Project reporting setup and execution
  • Ongoing governance of the project 
  • Drive organisational implementation and adoption

ServiceNow Architecture Governance

Do you need expert help to ensure you have the right ServiceNow architecture? 

Our team have +20 years of experience with ServiceNow and IT iService Management. We help you get the right solution design.

 The services include: 

  • Match ServiceNow solution design with business goals
  • Ongoing review of business requirements
  • Recommendation of the best Out-of-the-box solutions
  • Integration strategy and design
  • Solution roadmap
  • Guidance of ServiceNow developers

THE ROI: We Pay For Ourselves

The outcome focus bonus

Process optimization

The business would like to migrate 1-1. We know how to optimize the lead-to-cash processes.

Alignment of Stakeholders

The stakeholders have different prioritizes. We facilitate agreement based on our our best practice recommendations.

Result

Months are cut of the value realization, which covers our fee for the entire quarter.

 

The vendor watchdog bonus

Right sizing estimates

They say it takes 200 hours? We know it takes 40 standard hours.

The right solution design

They suggest a custom build? We point them to standard Out of The Box functionality.

Result

One caught "bad estimate" covers our fee for several months.

THE TIERS - Pricing Table

We package these three disciplines into three levels of intensity.

Governance Shield

Ideal for: Mature teams that just need a safety net.

€12,000/month

We act as the "Quality Gate."

  • Weekly Architectural Review Board (Reviewing Vendor Designs).
  • Weekly project governance meeting
  • Monthly Strategic Roadmap Audit.
  • "Red Flag" Risk Reporting to the Project Sponsor.
  • Monthly performance reports
Get started

The Execution Partner

Ideal for: Active implementations where you need to ensure speed and quality.

€18,000/month

We actively drive the program.

  • Everything in Governance Shield plan
  • Weekly Vendor Management: We run the sprint planning with your SI to ensure efficiency.
  • Lead to Cash roadmap and follow up on progress
  • Stakeholder Alignment: We handle the communication between Sales VPs and IT Leadership.
  • Fast-track implementation: We govern the project plan and priorities.
Get started

The Transformation Office

Ideal for: High-stakes, multi-country rollouts where failure is not an option.

€30,000/month

We acts as your Commercial Tranformation Office

  • Everything in Executive Partner plan
  • Steering Committee Seat: We present progress/strategy to the C-Suite on your behalf.
  • Business case: Calculate business case and track progress on KPI's.
  • Change Management Strategy: We design the adoption plan for the sales force.
  • Budget & Resource Management: We audit the spend and resource allocation.
Get started

The Value Equation

Why this is a steal

Variable

The Alternative (Hiring Internal or Big 4)

SalesValue.pro C-TO Subscription

Cost

Hiring a Senior Consultant (€180k), a ServiceNow Architect (€150k), and a Senior Project Manager (€150k) = €480k/year.

€75k - €240k / year. (You get the capabilities of all 3 without the headcount).

Availability

3-6 months to recruit and onboard.

Start next week.

Bias

Big 4 Consultants want to sell more hours. Internal staff fear politics.

Vendor Agnostic. Our only incentive is a successful outcome so you keep the retainer.

Integration

The Architect and the Project Manager often fight.

Unified Voice. We provide a single, cohesive perspective.
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Our founder

Thomas Thejn

Thomas A. Thejn

Experience from some of the largest ServiceNow CSM and CRM projects like Atea, Columbus and GlobalConnect. 

+30 years of experience from the IT Services and Software Industry. Brings experience from companies like Peregrine, BMC, IBM, Omada and Devoteam. 

+20 years of experience as Sales Director and Managing Director

+10 years of experience as management consultant and project manager. 

Experience from Salesforce and Microsoft CRM implementation projects

Managing director and founder of Sales Enablement SaaS solution 

 

Stop Building in the Dark.

We only accept 4 Active Enterprise Retainers at a time to ensure partner-level attention. 


 Schedule an Executive Briefing.

No pitch. Just a review of your current roadmap and a recommendation.